Cancellation Policy

At Optimum Peak Wellness, we value your time and ours. To ensure fair access to appointments and programs, we have established the following cancellation policy

01 Appointment Cancellations

• All cancellations must be made with at least 24 hours’ notice.

• An “on-time” cancellation is one made by phone, text message, or email

• Cancellations made with less than 24 hours’ notice are considered late cancellations.

02

Missed Appointments & Late Cancellations

• A $50 fee will be charged for any missed appointment (“no-show”) or late cancellation. • This fee is not billable to insurance and is the patient/client’s responsibility.

• For prepaid sessions or packages, the session will be forfeited in place of the $50 fee.

03

Rescheduling

• Appointments may be rescheduled without penalty if notice is given at least 24 hours in advance.

• Rescheduling requests must also be made by phone, text message, or email.

04

Late Arrivals

• If you arrive late, your session may be shortened to respect the next client’s time. • The full session fee will still apply.

Exceptions

• We understand emergencies happen. Exceptions for sudden illness, medical emergencies, or inclement weather will be considered at the discretion of our staff.

06

Responsibility

• Patients/clients are responsible for paying cancellation or no-show fees directly. • Fees must be settled before future appointments can be scheduled.

✆ Phone (appointments): 425-236-5932

Address: 12270 134th Ct NE, Building #160, Redmond, WA 98052